Returns & Exchanges

  • You will be responsible for paying postage on any returns or exchanges.
  • Any reason other than mispacked or defective products will not be accepted.
  • You will have 10 calendar days from delivery of your package to file a return claim with customer service.
  • If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our customers to retrieve the item. If international, please contact us and we will let you know next steps. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement.
  • If the item you’d like to return was ordered more than 10 calendar days ago, the item is no longer for available for sale we cannot accept the return or issue a refund for any reason.
  • If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
  • If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.
  • Sale items are not eligible for returns or exchanges, unless reason is for defective items.
  • Sale prices and discount codes are only valid during the time of the sale.

 

Domestic Customers

  • You will be responsible for paying postage on any returns or exchanges.
  • We do not offer refunds.
  • To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing info@acmegreen.com, calling (604)-474-0354 or by submitting a return request below.

 

International Customers

  • Unfortunately, we are unable to provide return shipping labels for customers outside Canada. If you have a problem with a product, please contact our Customer Service department.
  • If you have any additional questions, or to begin processing a return, please contact our Customer Service department by emailing info@acmegreen.com, calling (604)-474-0354 or by submitting a return request below.