Orders / Shipping 

Once your order is confirmed, it's not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item.

Customs / Import charges

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot tell you what the cost owuld be, as customs polocies and import duties vary widely from country to country. To ensure there aren't any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

Reencle

If the food cleaner looks dry or lumpy, pour 500ml of water inside. If this does not work, use the shovel to break down the food waste. Then wait 24 to 48 hours before using the appliance so that the microorganism can be reactivated. If there is a bad smell, add sugar or carbohydrates inside. Remember, the microbes can eat what humans and animals can eat. So do not put anything else inside.

Returns / Exchange

You can return your item(s) within 10 calendar days of receiving your order. All item(s) must be in its original packaging unused. You can exchange your item(s) within 10 calendar days if your item(s) is defected. Otherwise, you will need to arrange an appointment with one of our technicians for service.